We’re building something amazing.

This is a key position in the revenue cycle management on the RehabPulse medical insurance claim platform, manages and assists the patients through the claims process, follow-up and correspondence with insurance inquiries/correspondence. The online marketplace generates several incoming chats, phone calls and inquiries related to insurance claim, in addition enquiries generated from the field that need to be processed by providing excellent support and the right product solutions to help the patients with their medical products and mobility needs.

The incumbent will coordinate the process of patient eligibility through our third party sources, help with product selection and coordinate from referral sources, data entry and collection process from patients and payers.

Key responsibilities:

• Intake-
• Manage the inbound online inquiries, phone calls, online chats by providing the required support and product solutions to the patients.
• Responsible for contacting doctors offices and prescribers to obtain necessary information.
• Incoming referrals from field reps, process the orders and process it for billing to our third party billing platform.
• Handles patient inquiries and answers questions from referral clinics and insurance companies

• Billing and Claims –
• Prepares and submits clean claim information to our third party medical billing company
• Maintains relationship with billing software company, including appropriate follow-up with support issues.
• Coordinate the process of patient eligibility through various third party sources.
• Coordinate with strategic partners on the backdoor and front door patient insurance out of network claims.

• Collections-
• Coordinate collection process, and tracking current collections in the ERP system and with accounts team.
• Ensure appropriate collection of co-pay, spend down and self pay fees.
• Handles patient inquiries and answers questions from clerical staff of insurance companies.
• Identifies and resolves patient billing problems. o Denial and insurance follow-up management.
• Issues adjusted, corrected, and/or rebilled claims to third party payers.
• Posts adjustments, transfer of responsibility and refunds, as necessary.
• Assure coding is compliant and up to date.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Requirements:

• Bachelor’s Degree or equivalent of experience and education
• Inbound customer support experience with especially good phone communication skills.
• Must have at least 3 years of durable medical equipment (DME) billing experience and collection practices, including knowledge of billing related reporting
• Experience working with medical payers including Medicare, Medicaid eligibility system, and commercial insurance.
• Working knowledge of CPT and ICD-9 & ICD-10 coding systems; Coding certification preferred
• Strong keyboard skills.
• Works well in environment with firm deadlines; results oriented.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills required.
• Excellent organizational skills, and
• Proficiency in Microsoft Office Suite
• Physical and Cognitive Requirements: Requires full range of body motion including manual finger dexterity and eye-hand coordination.

This role offers:

• Competitive salary plus bonus
• Job Type: Full-time. May initially be remote, but will transition to an office location in the near future
• Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 8pm Monday thru Friday
• Significant earning potential / base plus bonus
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• Extensive and ongoing sales process and product training, sales support and customer service
• If interested please apply to careers@rehabpulse.com

This position is responsible for managing and leading the future development of RehabPulse Medical Equipment online marketplace and Insurance claim marketplace. Under his/her direction, the research and development team applies product innovation, data science, technological expertise and clinical excellence to transform how people access and experience DME products and services. The role will lead the activities that will drive integration with different insurance providers (payors), third party product vendors and referral sources with RehabPulse creating a seamless and most convenient use of RehabPulse platform for the end users.

The VP innovation manager will work with internal IT development team, marketing and customer service teams to maximize the online channel and deliver a fluid purchase/insurance claim process for customers. With digital technology background, this person will serve as the RehabPulse platform’s top administrator.

This person will also work with external IT project vendors on various technical innovation led projects.

JOB RESPONSIBILITIES

•  Manage the RehabPulse online marketplace with regards to traffic, vendor, site design changes, security, payment gateways, data management, moderation and all other tasks related to successful hosting of E-commerce business.
• Lead the innovation activity on the RehabPulse platform to maintain market leadership and continue the IP development to protect the technology platform.
• Lead the integration of RehabPulse claim system with the medical DME billing system, the RehabPulse insurance claim platform is unique to the DME industry and is first of its kind.
• Lead the multiple projects involving machine learning and deep tech, voice input technology to be part of the RehabPulse platform.
• Serve as the Power Admin conducting operational oversight of the marketplace as well as end user and third party vendor moderation and assistance.
• Lead the team of Magento and IT developers located offsite.
• Give guidance and direction to project teams involved with integration projects with healthcare referral sources and insurance providers.
• Track KPIs to assess performance and pinpoint issues and produce reports for management (e.g. dashboards)

Skills and experience required:

• At least 5-6 Experience of leading digital and technology teams ideally from a healthcare related companies like Teladoc, CVS, United Healthcare, Walgreens, IBM etc.
• Experience managing and strategizing online marketplace, integration of customers proprietary IT systems, platform management
• Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivation, and flexibility
• Must have: Previous experience of leading and working with AI/ML, deep tech/voice input leading technologies in the artificial intelligence projects.

This role offers:

• Competitive salary plus 25-30% performance bonus.
• Equity stock options with significant potential.
• Excellent growth prospects.
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• If interested please apply to careers@rehabpulse.com

This Regional Sales leader is responsible for selling and in servicing all of the RehabPulse 3^rd party DME products, Rowheels

RehabPulse is soon becoming one stop shop for all the DME products and services both for consumers and business customers. RehabPulse is changing the way the world works in durable medical equipment space.

Come position yourself with an innovative industry leader in a fast-growing company. This position has great earning potential as RehabPulse represents the product from the entire industry with significant commission potential and excellent growth prospects in the future. “Wide product portfolio at best prices”, perfect setting to thrive for salespeople.

Key responsibilities:

• Develop strong respect and presence within the Hospitals/Rehab facilities/VA DME dealers to ensure RehabPulse and Rowheels products are at the forefront of the assigned geographical areas.
• Drive referral business from the territory for the insurance claim business on RehabPulse platform.
• Establish strategic action plans for assigned geographical areas to ensure RehabPulse products are participating and winning the product bids and market share within each facility.
• Develop and manage network of independent sales reps/ATPs within your assigned region to close sales and service the clients.    
• Partner with clinicians and manage Rowheels Rehab product line in Rehab facility accounts. In addition, managing relationship at DME dealer level to “pull through” the sale at the facility level
• Develop the relationship with DME manufacturers/vendors to include the product portfolio in the RehabPulse e-commerce store
• Promote/sell/secure orders from existing and potential customers by effectively designing and executing a call pattern
• Demonstrate products and services and assist prospective providers – in the selection of those best suited to their needs
• Report product quality concerns or customer complaints timely according to company quality compliance procedures
• Work effectively with customer service teams to exceed customer satisfaction goals and sales goals expectations
• Submit reports detailing activities/sales volumes/expenses in your assigned region.
• Ability to independently operate a motor vehicle
• Complete all required training applicable to assigned position
• Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required
  

Requirements:

• Must have existing relationship with DME dealers, rehab care providers and rehab facilities. 
• Required 5 years related field sales experience preferably within the DME/wheelchair industry, or currently be calling on Internal medicine, Orthopedic, Geriatric offices, SNFs, and hospitals. 
• Previous experience in direct client contact during mobility evaluations with an understanding of the physiology and anatomy of the body and medical terminology. 
• Understanding of the bracing and rehab sales cycle. 
• Demonstrated aptitude for problem-solving; ability to determine solutions for Provider (consultative sales approach). 
• Excellent communication skills (verbal and written). 
• Demonstrated initiative (self-starter) and ability to work in cross functional team. 
• Ability to do business within the Medicare environment.
• Valid driver’s license. 
• Maneuver/lift equipment (50-100 + pounds).

This role offers:

• Significant earning potential / base plus commissions
• You will be a 1099/contract sales representative

This position is responsible for managing RehabPulse inbound sales and customer support both in private purchase sales and during the different stages of insurance claim. The online marketplace generates several incoming chats, phone calls and inquiries on a daily basis and these need to be converted into sales by providing excellent support and the right solutions to help the patients with their medical products and mobility needs. The key focus of the role is to provide customer support and right solutions to convert sales leads generated from the RehabPulse marketplace and from the RehabPulse online insurance claim marketplace. As part of customer support team, process orders and assist on post sales customer service enquiries.  

Key responsibilities:

• Manage the inbound online sales inquiries, phone calls, online chats by providing the required support and solutions
• Convert sales leads that are generated by marketing campaigns, customer online inquiries, inbound customer calls, email campaigns, Facebook Leads, web chats, Amazon marketing and other partner web stores. Support all conversion-focused website initiatives led by the Marketing department to achieve E-commerce sales targets
• Manage a sales pipeline, sales activity, and monthly business forecasting through customer interfacing activities and sales data analysis
• Achieve monthly sales quota and maintain highest customer satisfaction level
• Coordinate the E-commerce sales effort with the marketing team: reporting, develop and maintain a predictable forecasting model, input data and manage CRM, provide customer support and ensure all data are properly entered in CRM for future use
• Provide customer service support to field sales team
• Provide after sales customer service and support to customers already purchased our products

Requirements:

This position may require Saturday and Sunday working in lieu of any two weekdays, still having a 5 day week. This is must have requirement as customers purchase on weekends from ecommerce marketplace and company rotates between Inside support people to work on weekends.

• Bachelor’s Degree or equivalent of experience and education
• Inbound customer support experience with conversion into sales especially good phone communication skills.
• Prior experience of medical billing and health insurance billing/collections would be desirable.
• Make outgoing phone calls and communicate with the customers that make incoming enquiries.
• 1-3 year(s) experience in medical inside sales preferred
• E-commerce sales direct to consumer preferred
• Passionate working for people with disabilities and finding the right solutions for them.
• Exhibit excellent verbal and written communication skills
• Demonstrate strong skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivated, and flexible

This role offers:

• Competitive salary, plus commission
• Job Type: Full-time (Can be office or remote) – After initial training of 5 weeks the person can work from home if desired 80% of the week. If working on the weekend, then work from home.
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• Extensive and ongoing sales process and product training, sales support and customer service

This position is responsible for Manage tracking, reporting and analysis of marketing campaigns and programs with web analytics software.

Key responsibilities:

• Manage tracking, reporting and analysis of marketing campaigns and programs with web analytics software.
• Preparing detailed strategy for on-page & off-page optimization
• Identifying powerful keywords to drive the most valuable traffic & improve SERP
• Writing effective SEO content for blogs, websites & app listings.
• Achieve monthly sales quota and maintain highest customer satisfaction level
• Developing link building, back-linking & SEO juice strategies through partnerships.
• Keeping updated on both white hat and black hat SEO strategies within search engine guidelines
• Stay on top of current search engine news, trends, SEO practices.

Requirements:

• 3 + years of SEO Industry Experience.
• Any Graduate/Postgraduate
• Working knowledge of Google Analytics, GTM & related tools (Ahref, Semrush etc)
• Familiarity of monitoring and analyzing websites and user data.
• Have a creative bend of mind for new things
• Analytical and Process oriented
• Excellent verbal and written communication skills.

We are looking for a Graphic designer who should have an understanding of the Brand’s tonality and imagery, along with a great creative bent of mind.

Key responsibilities:

• Create engaging design & communication concepts along with executing all necessary assets needed to support Rage Coffee’s marketing efforts across digital, social, and print media.
• Responsible for the entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts, and photos.
• Creative Thinking with an ability to transform creative ideas/briefs into practical collateral.
• Quickly develop concept mock-ups to visualize new ideas in context.
• Proficient in Adobe Photoshop, Adobe Illustrator & working knowledge of Premiere Pro.
• In-depth knowledge and hands-on experience in design-based software such as Adobe XD, Adobe After Effect, Adobe InDesign, Adobe Animate, Sketch App, FIGMA, Motion Graphics
• Design visually engaging digital graphics for the brand
• Produce creative assets including graphics, templates, layouts, visual standards for marketing activities across multiple channels, these include web, social media, events, email campaigns, and other activities

Requirements:

• Degree/diploma in Design, Fine Arts, or related field.
• 3 + years of Graphic Designing.
• You have prior experience as a Graphic Designer as well as a strong portfolio.
• You possess a good knowledge of design tools such as Adobe Creative Suite (Photoshop / Illustrator /InDesign / 2d Techniques).
• Experience in Motion Graphics and Video Editing is a plus. Adobe Premiere Pro + After Effects
• You pay strong attention to detail and have a keen eye for aesthetics.
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions.

This position is responsible for managing RehabPulse Continuously discover, evaluate, and implement new technologies to maximize development efficiency. 

Key responsibilities:

• Design, build, and maintain high performance, reusable, and reliable code.
• Translating designs and wire-frames into high-quality UI/UX.
• Ensuring the best possible quality and responsiveness of the application to achieved utmost industry standards.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Collaborate with cross-functional teams to define, design, and ship business requirements into features.
• Being committed to debug/fix bottlenecks issues with key problem solving techniques, sophisticated design, and creating quality products.
• Understanding client requirements, active participation in Sprint grooming/planning. Effective communication with the client team(Oversees)

Requirements:

• Extensive experience with Flutter, Dart and any one among native(Android/iOS) platform development language.
• Should have published at least 4 apps in the Apple/Google Store.
• Ability to understand business requirements and translate them into technical requirements.
• Understanding of non-relational databases
• Experience of calling web services (HTTP, REST) using JSON.
• Proficient understanding of code versioning tools, such as Git, SVN.
• Strong knowledge of native SDKs and Flutter third party dependencies.
• Familiarity with cloud message APIs and push notifications.
• Experience working in an agile development process.
• Bachelor’s degree in Computer Science or Information Systems or MCA (Optional).

This position is responsible for mentoring QA initiatives on a variety of different development initiatives.

Key responsibilities:

• Responsible for mentoring QA initiatives on a variety of different development initiatives.
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Responsible for overall testing of all the ETL and data solutions built over on-premise as well as cloud environment. This includes understanding the requirements, creating test cases/test plans, executing test cases, reporting bugs, working with developers on resolutions of issues and re-testing the bugs for closure.
• Ability to design, develop and execute Test Plans & Test Cases and review of all test cases and test scripts with the team and ensure quality and standards are applied correctly.
• Writes test cases for functional/acceptance testing, integration testing, regression testing, performance testing and other testing as necessary
• Executes tests within each sprint cycle, conducts root cause analysis of issues found, and provides detailed and timely reports of test results
• Proactively assess risks and help to find issues as early as possible
• Maintains existing manual regression test suite and updates tests as necessary

Requirements:

• Bachelor’s Degree or equivalent of experience and education
• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• Experience: 6-9 years
• Solid knowledge of SQL and scripting
• Postgres fundamentals (Management interface, accessing logs, backup-restore, browsing databases, simple queries, permissions, jobs, etc.)
• Experience in using any Version Control tools like GIT, SVN
• Excellent analytical and problem-solving/Troubleshooting skills
• Exhibit excellent verbal and written communication skills
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases