We’re building something amazing.

This position is responsible for managing and leading all the RehabPulse marketing activities including SEM, SEO activities, digital branding, social media, marketing campaigns, PR, trade shows and all activities related to promoting RehabPulse. He or she leads the marketing team and plays a major role in enhancing brand awareness within the digital space as well as driving significant website traffic and acquiring leads/customers. He/she identifies and evaluates new digital technologies and uses Web analytics tools to measure site traffic to better optimize marketing campaigns, email marketing, social media and display and search advertising.

VP marketing will report to the CEO, and will have direct reports of the marketing team while executing social, email and other digital marketing tactics.

Key responsibilities:

• Lead RehabPulse marketing strategy and communications efforts, driving the digital marketing engagement through best-in-class channel engagement strategies and consumer relationship management.
• Drive the strategy and execution of our digital presence, ensuring that it meets business objectives.
• Responsible for the market positioning of RehabPulse brand and growing the product portfolio.
•  Lead and execute all digital marketing efforts, especially google adwords and SEM, marketing database, email, social media, TV and display advertising campaigns
• Design, build and execute social media strategies, lead and deliver out of box campaigns on social media.
• Provide inputs and oversee the SEO team and design metrics to continuously measure the progress with SEO.
• Lead and build a world class marketing team.
• Provide branding and design inputs to the Ecommerce team and VP Innovations to improve user interface on RehabPulse platform.
• Responsible for marketing budget, ROI, metrics and performance measurement of all the marketing spend.
• Work in coordination and collaboration with leadership team on the different projects.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
•  Lead marketing support in the B2B channel and to the field sales Reps.
•  Lead and manage advertisement on TV, email marketing campaigns.
•  Design and oversee compelling content across various platforms.
• Overlook all activities to manage successful participation in trade show and other industry related events.
• Brainstorm new and creative growth strategies.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels, e-commerce marketplace, insurance claim platform and other customer touch points
• Collaborate with agencies and other vendor partners.
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Requirements:

• BS/MS degree in marketing or a related field.
• 10+ years of Digital Marketing Leadership experience within direct to consumer online retail market.
• 5+ years of digital marketing experience, specifically with website design and implementation.
• Must Have: Worked in senior management for direct to consumer e-commerce or healthtech, leading technology firm.
• 5+ years experience with Digital Content marketing (attract and convert prospects)
• 5+ years of people management experience.
• Proven direct to consumer marketing experience.
• Understanding of SEO principles.
• Experience in developing digital strategy and long term strategic planning.
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Expert knowledge of google ads platform, optimizing ads campaign, display marketing and google shopping.
• Solid knowledge of website analytics tools (e.g., Google Analytics, Hotjar, Spyfu, NetInsight, Omniture, WebTrends)
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.
• Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivation, and flexibility.

Key responsibilities:

• Prior experience in healthcare industry.
• Prior experience of leading digital marketing teams ideally from a healthcare related companies like Teladoc, CVS, United Healthcare, Walgreens, IBM, Amwell etc.
• Prior experience in consumer online retail market.
• Direct to consumer social marketing experience, SEM, SEO.

This role offers:

• Competitive salary plus bonus
• Equity stock options with significant potential.
• Excellent growth prospects.
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO.
• If interested please apply to careers@rehabpulse.com

This is a key position in the revenue cycle management on the RehabPulse medical insurance claim platform, manages and assists the patients through the claims process, follow-up and correspondence with insurance inquiries/correspondence. The online marketplace generates several incoming chats, phone calls and inquiries related to insurance claim, in addition enquiries generated from the field that need to be processed by providing excellent support and the right product solutions to help the patients with their medical products and mobility needs.

The incumbent will coordinate the process of patient eligibility through our third party sources, help with product selection and coordinate from referral sources, data entry and collection process from patients and payers.

Key responsibilities:

• Intake-
• Manage the inbound online inquiries, phone calls, online chats by providing the required support and product solutions to the patients.
• Responsible for contacting doctors offices and prescribers to obtain necessary information.
• Incoming referrals from field reps, process the orders and process it for billing to our third party billing platform.
• Handles patient inquiries and answers questions from referral clinics and insurance companies

• Billing and Claims –
• Prepares and submits clean claim information to our third party medical billing company
• Maintains relationship with billing software company, including appropriate follow-up with support issues.
• Coordinate the process of patient eligibility through various third party sources.
• Coordinate with strategic partners on the backdoor and front door patient insurance out of network claims.

• Collections-
• Coordinate collection process, and tracking current collections in the ERP system and with accounts team.
• Ensure appropriate collection of co-pay, spend down and self pay fees.
• Handles patient inquiries and answers questions from clerical staff of insurance companies.
• Identifies and resolves patient billing problems. o Denial and insurance follow-up management.
• Issues adjusted, corrected, and/or rebilled claims to third party payers.
• Posts adjustments, transfer of responsibility and refunds, as necessary.
• Assure coding is compliant and up to date.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Requirements:

• Bachelor’s Degree or equivalent of experience and education
• Inbound customer support experience with especially good phone communication skills.
• Must have at least 3 years of durable medical equipment (DME) billing experience and collection practices, including knowledge of billing related reporting
• Experience working with medical payers including Medicare, Medicaid eligibility system, and commercial insurance.
• Working knowledge of CPT and ICD-9 & ICD-10 coding systems; Coding certification preferred
• Strong keyboard skills.
• Works well in environment with firm deadlines; results oriented.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills required.
• Excellent organizational skills, and
• Proficiency in Microsoft Office Suite
• Physical and Cognitive Requirements: Requires full range of body motion including manual finger dexterity and eye-hand coordination.

This role offers:

• Competitive salary plus bonus
• Job Type: Full-time. May initially be remote, but will transition to an office location in the near future
• Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 8pm Monday thru Friday
• Significant earning potential / base plus bonus
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• Extensive and ongoing sales process and product training, sales support and customer service
• If interested please apply to careers@rehabpulse.com

This position is responsible for managing and leading the future development of RehabPulse Medical Equipment online marketplace and Insurance claim marketplace. Under his/her direction, the research and development team applies product innovation, data science, technological expertise and clinical excellence to transform how people access and experience DME products and services. The role will lead the activities that will drive integration with different insurance providers (payors), third party product vendors and referral sources with RehabPulse creating a seamless and most convenient use of RehabPulse platform for the end users.

The VP innovation manager will work with internal IT development team, marketing and customer service teams to maximize the online channel and deliver a fluid purchase/insurance claim process for customers. With digital technology background, this person will serve as the RehabPulse platform’s top administrator.

This person will also work with external IT project vendors on various technical innovation led projects.

JOB RESPONSIBILITIES

•  Manage the RehabPulse online marketplace with regards to traffic, vendor, site design changes, security, payment gateways, data management, moderation and all other tasks related to successful hosting of E-commerce business.
• Lead the innovation activity on the RehabPulse platform to maintain market leadership and continue the IP development to protect the technology platform.
• Lead the integration of RehabPulse claim system with the medical DME billing system, the RehabPulse insurance claim platform is unique to the DME industry and is first of its kind.
• Lead the multiple projects involving machine learning and deep tech, voice input technology to be part of the RehabPulse platform.
• Serve as the Power Admin conducting operational oversight of the marketplace as well as end user and third party vendor moderation and assistance.
• Lead the team of Magento and IT developers located offsite.
• Give guidance and direction to project teams involved with integration projects with healthcare referral sources and insurance providers.
• Track KPIs to assess performance and pinpoint issues and produce reports for management (e.g. dashboards)

Skills and experience required:

• At least 5-6 Experience of leading digital and technology teams ideally from a healthcare related companies like Teladoc, CVS, United Healthcare, Walgreens, IBM etc.
• Experience managing and strategizing online marketplace, integration of customers proprietary IT systems, platform management
• Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivation, and flexibility
• Must have: Previous experience of leading and working with AI/ML, deep tech/voice input leading technologies in the artificial intelligence projects.

This role offers:

• Competitive salary plus 25-30% performance bonus.
• Equity stock options with significant potential.
• Excellent growth prospects.
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• If interested please apply to careers@rehabpulse.com

This Regional Sales leader is responsible for selling and in servicing all of the RehabPulse 3^rd party DME products, Rowheels products and services that will be included from time to time such as physical therapy services and rental to hospitals, rehab facilities, VA medical centers, spinal cord injury center, surgery centers, pain medication, physical therapy centers, home medical equipment providers etc. to promote product, close sales and clinical education. Bring referral directly from the doctors to utilize direct medical billing capability on the RehabPulseclaim.com platform. In addition, lead strategic sales to other wheelchair manufacturers for Rowheels wheelsets that can be integrated with other manufacturer’s wheelchairs. Coordinate bringing 3^rd party complementary rehab products for sale on RehabPulse marketplace and grow market share within a specified geographical territory and account base.

Key responsibilities:

• Develop strong respect and presence within the Hospitals/Rehab facilities/VA DME dealers to ensure RehabPulse and Rowheels products are at the forefront of the assigned geographical areas.
• Drive referral business from the territory for the insurance claim business on RehabPulse platform.
• Establish strategic action plans for assigned geographical areas to ensure RehabPulse products are participating and winning the product bids and market share within each facility.
• Develop and manage network of independent sales reps/ATPs within your assigned region to close sales and service the clients.    
• Partner with clinicians and manage Rowheels Rehab product line in Rehab facility accounts. In addition, managing relationship at DME dealer level to “pull through” the sale at the facility level
• Develop the relationship with DME manufacturers/vendors to include the product portfolio in the RehabPulse e-commerce store
• Promote/sell/secure orders from existing and potential customers by effectively designing and executing a call pattern
• Demonstrate products and services and assist prospective providers – in the selection of those best suited to their needs
• Report product quality concerns or customer complaints timely according to company quality compliance procedures
• Work effectively with customer service teams to exceed customer satisfaction goals and sales goals expectations
• Submit reports detailing activities/sales volumes/expenses in your assigned region.
• Ability to independently operate a motor vehicle
  Complete all required training applicable to assigned position
  Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required

Requirements:

• Bachelor’s Degree preferred.
• Assistive Technology Professional (ATP) Certification required or enrolled in certification program.
• Must have existing relationship with DME dealers, rehab care providers and rehab facilities.
• Required 5 years related field sales experience preferably within the DME/wheelchair industry.
• Previous experience in direct client contact during mobility evaluations with an understanding of the physiology and anatomy of the body and medical terminology.
• Demonstrated aptitude for problem-solving; ability to determine solutions for Provider (consultative sales approach).
• Excellent communication skills (verbal and written).
• Demonstrated initiative (self-starter) and ability to work in cross functional team.
• Availability for overnight travel, as needed and travel within the assigned territory.
• Valid driver’s license.
• Maneuver/lift equipment (50-100 + pounds).

This role offers:

• Significant earning potential / base plus commissions
• Comprehensive benefit package: 401K, Health insurance cover and PTO
• Extensive and ongoing sales process and product training, sales support and customer service

This position is responsible for managing RehabPulse inbound sales and customer support both in private purchase sales and during the different stages of insurance claim. The online marketplace generates several incoming chats, phone calls and inquiries on a daily basis and these need to be converted into sales by providing excellent support and the right solutions to help the patients with their medical products and mobility needs. The key focus of the role is to provide customer support and right solutions to convert sales leads generated from the RehabPulse marketplace and from the RehabPulse online insurance claim marketplace. As part of customer support team, process orders and assist on post sales customer service enquiries.  

Key responsibilities:

• Manage the inbound online sales inquiries, phone calls, online chats by providing the required support and solutions
• Convert sales leads that are generated by marketing campaigns, customer online inquiries, inbound customer calls, email campaigns, Facebook Leads, web chats, Amazon marketing and other partner web stores. Support all conversion-focused website initiatives led by the Marketing department to achieve E-commerce sales targets
• Manage a sales pipeline, sales activity, and monthly business forecasting through customer interfacing activities and sales data analysis
• Achieve monthly sales quota and maintain highest customer satisfaction level
• Coordinate the E-commerce sales effort with the marketing team: reporting, develop and maintain a predictable forecasting model, input data and manage CRM, provide customer support and ensure all data are properly entered in CRM for future use
• Provide customer service support to field sales team
• Provide after sales customer service and support to customers already purchased our products

Requirements:

This position may require Saturday and Sunday working in lieu of any two weekdays, still having a 5 day week. This is must have requirement as customers purchase on weekends from ecommerce marketplace and company rotates between Inside support people to work on weekends.

• Bachelor’s Degree or equivalent of experience and education
• Inbound customer support experience with conversion into sales especially good phone communication skills.
• Prior experience of medical billing and health insurance billing/collections would be desirable.
• Make outgoing phone calls and communicate with the customers that make incoming enquiries.
• 1-3 year(s) experience in medical inside sales preferred
• E-commerce sales direct to consumer preferred
• Passionate working for people with disabilities and finding the right solutions for them.
• Exhibit excellent verbal and written communication skills
• Demonstrate strong skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivated, and flexible

This role offers:

• Competitive salary, plus commission
• Job Type: Full-time (Can be office or remote) – After initial training of 5 weeks the person can work from home if desired 80% of the week. If working on the weekend, then work from home.
• Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
• Extensive and ongoing sales process and product training, sales support and customer service